I would like to take this opportunity to compliment you on the fine team you have assembled at HOWCO. Being a first time owner of a full service carwash, I could not imagine dealing with all the aspects of this business, without the assistance of your team. I worked almost exclusively with Frank Donaldson, David Wallace, and Danny McRorie. I have called these people on Saturday's, late evenings, and early hours, and they have always given me the assistance I have needed to get my carwash back in operation. They have always done this with the utmost professionalism and with an attitude that made my experience a pleasant one. My business is growing at a 22% increase from the first year. The first year was below expectations; but with the help of your team, I was able to minimize my expenses and work on the future growth of O&S Carwash. I know from personal experience that the owner always hears the negatives about their company. I hope this letter tells you how much myself and my family appreciates your team. -- Dan & Maureen Baily, owners of O&S Carwash